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Technical customer service (m/f/d)
For 40 years we, strawa Wärmetechnik GmbH, have been known as a specialist in the field of heating technology in Germany, Austria and Switzerland. We offer individual solutions in the product segments of underfloor heating distribution technology, distribution cabinets, control and fresh water systems “Made in Germany”. Our products are revolutionary in many areas and always at the highest technical level. This is another reason why we are regarded as one of the market leaders in the industry.
Your Tasks
- Carrying out customer service assignments, primarily in northern Germany
- Commissioning, maintenance and repair work on our products at the customer’s premises
- Telephone support for our customers with technical questions
- Technical assessment and inspection of returned goods
- Recording and evaluating complex defects and damage patterns in customer supply systems and helping to develop possible solutions
- Supporting training events for our customers
Your profile
- Completed vocational training in the field of heating technology, sanitary engineering or electrical engineering or comparable training in the field of building or supply technology
- ideally with professional experience as a service technician in the field of heating and sanitary engineering
- Good PC skills, experience with common Microsoft Office programs (Word, Excel, PowerPoint)
- Motivated and team-oriented personality
- IIndependent and solution-oriented way of working
- Willingness to travel in Germany, including overnight stays if necessary
- High level of commitment and flexibility
- Commitment, adherence to deadlines and conscientiousness
We offer:
- extensive training
- Permanent full-time employment
- 30 days of vacation
- Attractive remuneration
- 13th month salary
- company pension scheme
- Tax-free benefit in kind
- Company car also for private use
strawa as an employer:
With over 50 full-time employees, strawa has also established itself as an employer in recent years. As a constantly growing company, our employees are our greatest asset. We are therefore looking forward to training young, motivated people in the coming year.
